Shipping policy

Order Processing

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Shipping Method: Carrier with Lift Gate

• Delivery Time: 1-4 business days

• Shipping Cost: Varies based on weight and distance, calculated at checkout.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Lift Gate Delivery

Pebbles are shipped via a carrier truck that is equipped with a lift gate. The lift gate lowers the pallet of pebbles from the truck to the ground. The driver is not responsible for moving the pallet beyond the initial drop-off point accessible by a pallet jack, so please ensure you have a plan to move the pebbles to their final destination.